A Front Office Manager plays a key role in the hospitality industry responsible for overseeing the daily operations of the front office department in a hotel or resort. The front office department includes reception, guest services, concierge, reservations as well as sometimes the business center. The Front Office Managers is responsible for ensuring that all front office procedures are followed efficiently and effectively to provide guest satisfaction and maximize revenue.

The main responsibilities of a Front Office Manager includes managing the front desk staff, ensuring proper guest check-in and check-out procedures, handling guest complaints and concerns, maintaining accurate records and reports, supervising the reservations and room assignment process, overseeing the billing and credit process as well as managing the inventory of supplies and equipment.

For Bachelor’s

• Aspirants need to pass 10+2 class with at least 50% marks.
• A relevant bachelor’s degree in hospitality management is a great option for students.

For Master’s

• Undergraduates can also go for further studies.
• MBA is a well-suited option for seekers, who want to become a front office manager. Other options are also available like one can choose a master’s degree in hospitality management.

For Work Experience

• At least 3-5 years of work experience is needed in this field.

The field of hotel management aims to provide in-depth knowledge and enhance the skills of the students. To do such a task, the front office management field presents innumerable job profiles:  

• Hotel Front Desk Agent
• Front Desk Manager
• Duty Manager
• Front Office Executive
• Assistant Manager
• Accommodation Division Manager
• Lobby Manager

Employment Sector

• Hotels
• Resorts
• Motels
• Cruise Liners
• Guest Houses

There are many recruiters from leading companies who enlist potential students in the front office field. Following are some Recruiters from where students can find an employment opportunity in India:

• The Oberoi
• Taj Rambagh Palace
• The Paul Bangalore
• Wildflower Hall, Shimla
• Amanbagh Resort, Rajasthan
• Umaid Bhawan Palace, Jodhpur

The salary range may vary from company to company, but the salary of a Front Office Manager is very impressive in India.

• Interpersonal skills
• Teamwork
• Leadership ability
• Initiative thinking
• Financial skills

The career scope of a Front Office Manager in the hospitality industry is quite promising. With the growth of the tourism industry there is a high demand for qualified and experienced Front Office Managers in hotels, resorts as well as other hospitality establishments.

A Front Office Manager can progress to senior management positions such as Director of Rooms or General Manager with relevant experience and expertise. They can also explore opportunities in other areas of the hospitality industry such as sales and marketing, human resources or operations.

With the increasing use of technology in the hospitality industry, there is also a growing demand for Front Office Managers with expertise in managing online reservations systems and other digital technologies.

• Career growth opportunities
• Job security
• Varied job responsibilities
• Scope for networking

• Long hours of working 
• High-pressure work environment
• Responsibility for financial management
• People management challenges