A Duty Manager is a professional responsible for overseeing the daily operations of a business or organisation. They are often found in the hospitality industry including hotels, resorts and restaurants but can also work in other industries such as retail as well as healthcare.

The main responsibilities of a Duty Manager include managing staff, guest relations, operations management, safety and security along with administrative duties. They must ensure that the business or organisation runs smoothly, efficiently and safely while providing excellent customer service.

Duty Managers must have excellent communication skills to interact with guests, staff and other stakeholders. They must be able to handle stressful situations and make quick decisions such as responding to guest complaints and managing to emergencies. A high level of organisational skills and attention to detail is necessary to manage schedules, budgets, inventory as well as administrative tasks. 

• Aspirants can either opt for a bachelor’s degree in hotel management, diploma or certificate course.
• It is not mandatory to go further for master’s. 
• A great knowledge in cash management is a must for candidates. 
• At least 2 years of experience in hospitality is required.
• No need to clear any entrance exam.
• No age limit is required. 

The field of hotel management aims to provide in-depth knowledge and enhance the skills of the students. To do such a task, the duty management field presents innumerable job profiles:  

• HR Coordinator
• Security Manager
• Facility Manager
• Lobby Manager
• Guest Service Associate
• Administrative Service Manager
• Client Service Manager
• Customer Service Manager

There are many recruiters from leading companies who enlist potential students in the hotel management field. Following are some Recruiters from where students can find an employment opportunity in India:

• The Oberoi Group of Hotels
• Wildflower Hall
• Amanbagh Resort
• The Paul
• Taj Rambagh Palace

The salary range may vary from company to company, but the salary of a duty manager is very impressive in India.

• Problem-solving skills
• Decision-making skills
• Time Management skills
• Supervision
• Leadership
• Customer service
• Project Management

The career scope of a Duty Manager is vast and can offer numerous opportunities in the hospitality industry, retail, healthcare and other related fields. As a Duty Manager one can work in hotels, resorts, restaurants, casinos, cruise ships, theme parks and many other areas.

With experience a Duty Manager can progress to higher positions such as Operations Manager, General Manager or even Regional Director. They can also specialise in a particular area of the industry such as revenue management or guest relations as well as become experts in their field.

• Helps to improve time management skills
• Not mandatory to have any higher education
• Can manage a team of executives or supervisors
• Constant learning about hotel industry

• Work Pressure
• Responsibility
• No fixed hours
• Need to have problem-solving skills