Service Delivery Manager

Transforming your passion for service excellence into a rewarding career.


A Service Delivery Manager (SDM) is a professional who is responsible for managing the delivery of services provided by an organisation to its clients or customers. This role is typically found in service-based industries such as IT, finance, consulting or telecommunications. The key responsibilities of a Service Delivery Manager may include planning as well as managing the delivery of services to ensure that they meet customer requirements along with service level agreements (SLAs).

Furthermore, a Service Delivery Manager is essential for guaranteeing that an organisation's services are delivered effectively to its clients or customers while maintaining customer satisfaction. This role requires strong communication, leadership and problem-solving skills as well as an understanding of service delivery principles and industry best practices.


For Bachelor’s

  • The aspirants must pass their secondary board exam by securing at least 50% marks from a recognised institution.
  • The seekers are required to enrol in a Bachelor’s degree related to Business Management in order to become a service delivery manager. 

 For Masters

  • Candidates should pursue Master of Business Administration (MBA), Master of Science (MS) in Information Technology or a Master of Science (MS) in Project Management from a recognised institute. 

Job Roles

The job role of a Service Delivery Manager (SDM) is primarily focused on ensuring that services provided by an organisation meet or exceed customer expectations. Some of the key responsibilities of an SDM may include:

  • Client Service Manager
  • Account Manager
  • Customer Service Manager
  • Administrative Service Manager
  • Food Service Manager
  • Guest Service Associate
  • Program Manager 

Top Recruiters

Service Delivery Managers are in high demand by a wide range of industries including IT, telecommunications, financial services as well as healthcare companies. Some of the top recruiters for Service Delivery Managers include:

  • Technology consulting firms like Accenture, Capgemini, Infosys and Wipro
  • Large IT services companies like IBM, HCL, TCS and Cognizant
  • Telecommunications companies like AT&T, Verizon and Vodafone
  • Financial services firms like JP Morgan, Morgan Stanley and Goldman Sachs
  • Healthcare providers like Kaiser Permanente and UnitedHealth Group
  • Retailer companies like Amazon, Walmart and Target
  • Government agencies at the local, state and federal levels
  • Consulting firms like Deloitte, PwC and KPMG.

Employment Sector

  • Information Technology (IT) and software development companies
  • Telecommunications companies
  • Financial services
  • Healthcare
  • Retail
  • Consulting


A Service Delivery Manager's (SDM) pay varies depending on the organisation's size, location, industry and experience. 


Level of Salary

Salary Package per Year

Starting Salary

Approx ₹4,00,000

Mid Level Salary

Approx ₹7,00,000 

Senior Level Salary

Approx ₹15,00,000 


  • Leadership
  • Communication
  • Problem-solving
  • Technical knowledge
  • Customer service
  • Project management
  • Analytical skills


The career scope for Service Delivery Managers (SDMs) is quite broad and varied, as they are employed in a wide range of industries where the delivery of services to customers is a critical component of business success. Some of the career opportunities for SDMs include:

  • IT Service Delivery Manager
  • Customer Service Manager
  • Operations Manager
  • Project Manager
  • Business Analyst
  • Consulting Manager

Overall, the career scope for Service Delivery Managers is broad, and the skills as well as experience gained in this role can be transferable to a variety of other management roles within an organisation both within their current company as well as in other industries.


  • Improved customer satisfaction
  • Increased efficiency
  • Better communication
  • Enhanced reputation
  • Career growth


  • High pressure
  • High workload
  • High expectations
  • Difficult customers
  • Organisational challenges