Airline Costumer Service Agent

Your gateway to excellence: Airline Customer Service Agent career!


An Airline Customer Service Agent is the first person that all the passengers on the airport or on the phone contact. High quality service is the main characteristic to ensure the satisfaction and happiness of the airline customers. People looking for guidance regarding boarding, luggage or any other matter like reporting any complaints all these people contact an Airline Customer Service Agent for assistance. They verify and inspect passenger documentation as well. 

Moreover, an Airline Customer Service Agent is both present for on-call advisory and face to face interactions for the passengers. On-call advisory is similar to a call center wherein clients contact them for bookings, flight timings and reservations. On the other hand, for the face to face interactions they guide passengers about any changes in the departure timings, finding departure gates or any other problem faced by the passengers. Being highly heedful is a quality that is required by a person pursuing or is an Airline Customer Service Agent.


For Bachelor’s

  • Aspirants have to pass 10+2 in any stream with at least 50% marks.

For Masters

  • Every candidate should have obtained a Bachelor's degree in Aviation.

For Diploma

  • Seekers have to pass class 12 with at least 50% marks and the minimum age limit for applying for the course is 17 years and the upper age limit is 26 years.

Job Roles

The field of Airline Customer Service Agent aims to provide comfort and assist the passengers via call or in person interaction at the airport. To do such a task, the field of Airport Management presents innumerable job profiles. Below are mentioned some job profiles:

  • Executive Assistant
  • Hotel Manager
  • Retraining as an EMT/EMR
  • Ticketing Agent
  • Flight Attendant

Top Recruiters

There are many recruiters from leading companies who enlist potential students in the Airline Customer Service Agent field. Following are some Recruiters from where students can find an employment opportunity in India: 

  • Delta Airlines
  • Vistara
  • Air Asia
  • Jet Airways
  • Spice Jet
  • Indigo
  • Indian Airlines
  • Air India Express
  • GoAir
  • Alliance Air


The salary range may vary from company to company, but the salary of an Airline Customer Service Agent is very impressive only in India.



Annual Level Salary

Starting Salary

Approx ₹1,55,000

Mid Level Salary

Approx ₹2,35,000

Senior Level Salary

Approx ₹4,01,000


  • Problem-Solving Skills
  • Aptness to Interact with Customers
  • Good Listener
  • Must be strong to handle any emergency situation
  • Multi-tasking
  • Keen Observer


Airline Customer Service Agents provide an aid to the passengers about the bookings, reservations, printing boarding passes, complete check in and much more before a flight. Moreover, they help to ease out the process as well as eliminate any confusion that passengers might have. As the Airline Industry is booming and uprising everyday, people working in the industry are bound to grow as well.

So, the scope of Airline Customer Service Agents is on a rise because they are the glue holding passengers together and provide the best service, such are the qualities that people repeatedly travel via the same airlines. There are numerous opportunities for growth and a good future in this career field.


  • Development of Interpersonal Skills
  • Job Security
  • Deep Understanding of the Work
  • Positive Career Impact
  • Active & Exciting Workplace


  • Irregular Schedule
  • Health Problems
  • Experience Burnout And Stress
  • Managing Multiple Roles at once
  • Handle Frequent Changes