Ground Staff

Maximizing your potential in airport service: Ground Staff career guide!


A Ground Staff is a personnel that works at the airport. They are also known as ground crew. They service the airline while being on the ground. Moreover, they take care of all the questions, complaints and manage each and every query raised by the passengers from arrival to departure. Interpersonal Skill is a major requirement expected from ground crew members to maintain a conversation and resolve the issues faced by the passengers.

Furthermore, ground staff has to always be attentive and be up to date with all the happenings at the airport. People have many queries before and after the flight which need to be addressed properly that can also have a positive impact on the passengers. They play a major role as they operate at the airports for the smooth working of the airport. They believe in providing high level customer service for the sake of consumer satisfaction.


For Bachelor’s

  • Aspirants need to pass 10+2 with at least 50% marks from any recognised board. 
  • Candidates can opt for a Bachelor’s degree in any field.

For Diploma

  • Seekers have to pass class 12th from a reputed board and must secure at least 50% marks.
  • One should be at least 18 years old in order to apply for a position as Ground Crew.
  • There are several entrance examinations for seekers like SET, IPU, CET, MAT and so on.

Job Roles

The field of Ground Staff aims at being challenging yet interesting. To do such a task, the field of Airport Management presents innumerable job profiles. Below are mentioned some job profiles:

  • Aircraft Cabin Cleaner
  • Crew Member
  • Security Officer
  • Passenger Service Supervisor
  • Ramp Agent
  • Aviation Customer Service Agent

Top Recruiters

There are many recruiters from leading companies who enlist potential students in the Ground Staff field. Following are some Recruiters from where students can find an employment opportunity in India: 

  • Delta Airlines
  • Vistara
  • Air Asia
  • Jet Airways
  • Spice Jet
  • Indigo
  • Indian Airlines
  • Air India Express
  • GoAir
  • Alliance Air


The salary range may vary from company to company, but the salary of Ground Staff is very impressive only in India.



Annual Level Salary

Starting Salary

Approx ₹3,30,000

Mid Level Salary

Approx ₹5,50,000

Senior Level Salary

Approx ₹9,20,000


  • Well Groomed
  • Organization Skills
  • Commitment towards Work
  • Excellent Interpersonal Skills
  • Promptly Resolve Customer Queries
  • Computer Literate 


Seeking a career as an Airline Ground Staff can allow one to work in the Travel Industry. The major role that Ground Staff plays is assisting passengers before, during as well as after boarding and making the whole experience smooth for them. This Industry is perfect for those who are interested in client servicing.

Patience and Interpersonal Skills are the key requirements to be in this field. The Aviation Industry is on a rise and booming day by day, so the growth opportunities in this field are numerous. One is able to polish many skills by being in this industry like communication skills and personal grooming as they are one of the most important factors to be in this industry.


  • Highly Rewarding
  • Lot of Opportunities Available
  • Improves Personality
  • EnhancesConfidence
  • Provide Assistance to people


  • High Working Hours
  • Dealing with people on a daily basis
  • No Fixed Shifts
  • Have to be patient always